In our industry, it’s the amenities that set a pricey boutique hotel apart from an economy motel. While you might not be ready to install a spa in your small property, with our ConnectWare solution, your hotel can provide upscale guest satisfaction and improve your image at a budget system price. That’s the ConnectWare advantage.

 

• Web Management Portal – Manage all of your phone system features in a single, easy-to-navigate web portal.
• Auto Attendant – Greet callers with a customized message and automatically route calls to the right person.
• Visual Voicemail – Forward voicemails directly to your email inbox in a streamlined, visual format.
• HD Voice – Enjoy crystal-clear call quality that enables your teams to provide optimal guest experiences.
• Advanced Call Routing – Forward incoming calls to multiple destinations, including mobile, business, or home phones.
• Time-Based Call Routing and Greetings – Route calls or play a customized greeting based on the time of day or holiday.
• Music on Hold – Play custom hold music or create a unique marketing message with special offers and notifications.
• Toll-Free and Local Numbers – Choose a toll-free or local number to connect your phone system.
• Multi-Site – Enjoy the same features and 3-digit dialing at each of your sites for seamless calling between hotels.
• Mobile Integration – Take your business phone system and features on the go with seamless mobile integrations.

How It Works

For Your Guests:

• Works with standard guest room phones.
• Optional automated attendant allows outside callers to reach guests even when the front desk is closed.
• Set wake-up calls from either guest room or the front desk; guests hear a professional voice greeting.
• Voice mail automatically turns message waiting light on and off.
• Emergency 9-1-1 calls are given priority and immediately notify the front desk.
• Speed-dial compatibility with programmable guest room phone buttons to quickly dial the area businesses of your choice (e.g., “Order Pizza”).

For Your Front-Desk:

• Easy-to-use, intuitive front desk console with one-touch access to the most frequent guest room features — requires minimal staff training.
• Handle up to four simultaneous calls (four answer/hold positions per console).
• Easy check in/out automatically sets dialing restrictions, resets voice mail and, deactivates the phone upon check out.
• Answer, take messages, and transfer calls with our Auto-Attendant and Voice Mail options — customize voice mail with professional messages.
• Wake-up call monitoring tracks answered and missed wake-up calls.
• Conference calling, call forwarding, and paging.
• Call pickup groups allow staff to answer coworkers’ calls without leaving their desks.
• Incoming calls on toll-free lines can be blocked from transfer to guest rooms.

For Your Staff:

• Perform most console functions from a cordless phone, giving freedom to move about the property.
• Day and night modes with ability to ring after-hours calls to a night station.
• Answer incoming trunk calls from any administrative extension.
• Compact main cabinet takes up little space and in most cases will operate with existing wiring.

Advantages

User-Friendly System — Minimal training and supervision – eliminate hours of tedious training and management.

Reduce Operating Cost and Improved Customer Service — 24/7 unattended call-answering system – never miss a call

Increase Staff Efficiency and Productivity — One-touch key access for guest wake up calls, room status, guest dialing restrictions and much more. Handles four simultaneous calls, sets dialing restrictions, voice mail, and deactivate phone upon check in/out. Performs most console functions from cordless phone.

Prevent Revenue Loss — Set credit limits, track phone costs, print phone bills, and store call records to PMS automatically for printing at checkout with our embedded Call Accounting option.
Upgrades easily with integrated Auto-Attendant, Voice Mail, and Call Accounting applications at time of purchase or when the time is right for you.